Configure Case Deflection Metrics on Community Cloud

Now that you have built your customer community and customers are flowing into the community to view latest products, get help from community members, view knowledge articles etc. In a case to measure the community effectiveness, the community manager wants to generate reports on how well the articles are helping the customers. Community manager wants … Continue reading Configure Case Deflection Metrics on Community Cloud

Spring’ 20 Feature – Upgrades to Change Set

Changesets are salesforce’s native way of transferring customization/configuration from one org to another. Change sets can contain only modifications you can make through the Setup menu- which are supported by the metadata. You can’t deploy data (For e, g: List of contacts). Change sets contain information about the org. They don’t contain data, such as … Continue reading Spring’ 20 Feature – Upgrades to Change Set

Authenticate SFDX using JWT

Being late into understanding SFDX, I wasn’t sure what were its capabilities and on a normal development project, I don’t think there is enough opportunity to work with SFDX. Luckily, I got a chance to work with few of the DevOps setup for my client and got hands on to the Salesforce Developer Experience – … Continue reading Authenticate SFDX using JWT